Grievance Redressal
MRFO is committed to addressing genuine concerns, complaints and grievances through appropriate and transparent communication channels.
About Grievance Redressal
The Grievance Redressal mechanism provides an official channel through which applicants, fellows, candidates, researchers, employees, students and other stakeholders may communicate genuine concerns relating to services, programmes, applications or institutional processes.
Grievances should contain clear, accurate and relevant information so that the concerned authority can understand the matter and take appropriate action.
Who Can Raise a Grievance?
- Applicants and candidates associated with fellowship or admission processes.
- Fellows, students, researchers and programme participants.
- Candidates regarding recruitment or application-related matters.
- Users experiencing issues with official online services or website facilities.
- Other stakeholders having a genuine concern relating to an official MRFO service or process.
Matters That May Be Raised
- Fellowship programme or admission-related concerns.
- Application submission or processing issues.
- Recruitment-related concerns.
- Research programme or academic service-related concerns.
- Technical difficulties experienced while accessing official online services.
- Other genuine concerns relating to an official institutional process or service.
Grievance Redressal Process
Submit Your Grievance
Contact the designated grievance officer using the official communication details provided on this page.
Review & Examination
The concerned authority reviews the information and determines the appropriate course of action.
Response & Resolution
Where appropriate, a response or resolution is communicated through the available official communication channel.
Grievance Officer
General Contact
Important Guidelines
- Provide your correct name and valid contact information wherever required.
- Clearly mention the subject and describe the grievance with relevant facts.
- Include relevant application, registration or programme details wherever applicable.
- Do not submit abusive, threatening, misleading or deliberately false information.
- Avoid submitting the same grievance repeatedly unless additional relevant information is available.
- Sensitive personal information should only be shared when it is necessary for addressing the grievance.
Need Immediate Assistance?
For general enquiries or assistance that does not constitute a grievance, please use the official Contact Us page.